Overcoming Conflict: How to Deal with Difficult People and Situations
Discover the Right Way to Handle Conflict
Conflict is an unavoidable part of life, but you can
control how you respond to it. You can let difficult situations
fuel your anger and stir your desire to retaliate—or you can choose
to grow in empathy, honesty, and acceptance. It's up to you.
Overcoming Conflict will give you the confidence you need to
solve arguments, settle disputes, and restore harmony. You'll
learn...
- ten common myths about conflict
- how to properly discuss differences and issues
- the importance of observing body language
- what to do when someone confronts you
- the power and meaning of forgiveness
By applying the principles in this book, you will develop new patterns of behavior that will significantly improve your personal and professional relationships and give you greater peace of mind when conflicts arise.
Top Highlights
“Charles Swindoll suggested that only ten percent of life is what happens to you. The other ninety percent is how you choose to react to it.” (source)
“no one gets into conflicts over issues that don’t matter to them, even if they seem trivial to others” (source)
“Forgiveness doesn’t come about by accident. It’s a choice. It’s an attitude. It’s a process. It’s a way of life. Forgiveness is not an emotion. If people had to wait until they felt like forgiving others, pigs would fly first. Forgiveness is found in the will. It’s a promise.” (source)
“One of the keys to effective conflict resolution is to use ‘I statements’ rather than ‘you statements.’” (source)
Product Details
- Title : Overcoming Conflict: How to Deal with Difficult People and Situations
- Author: Phillips, Bob
- Publisher: Harvest House Publishers
- Publication Date: 2017
- ISBN: 9780736968119
Bob Phillips, PhD, is a licensed marriage and family counselor and mediator. He is the cofounder of the Pointman Leadership Institute and executive director emeritus for Hume Lake Christian Camps. He is also the New York Times bestselling coauthor of the Babylon Rising series and has written over 130 books on various topics with over 11 million copies in print.